Returns & Warranty Policy

At SmokeOz (smokeoz.com), your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to help. Please review our return, refund, and warranty guidelines below.

1. Returns & Refunds (Change of Mind)

  • Eligibility: You may return unopened, unused, and factory-sealed products within 14 days of delivery for a full refund.

  • How It Works:

    1. Email our team at [email protected] with your order number to request a return authorization.

    2. Ship the item back to our warehouse once your request is approved.

    3. Once we receive the item and verify its condition, your refund will be processed back to your original payment method within 3–5 business days.

2. Warranty & Exchanges (Defective or Faulty Items)

  • Eligibility: Products experiencing manufacturing defects or quality issues within 30 days of delivery are covered under our warranty for an exchange or refund.

  • How to Claim:

    1. Contact us at [email protected] with your order number and a brief description (photos or videos are helpful) of the issue to receive a return shipping label.

    2. Ship the faulty item back to us for inspection.

    3. Once our team verifies the fault, we will either:

      • Send a brand-new replacement at no extra cost to you, or

      • Issue a full refund to your original payment method.

3. Important Guidelines

  • Prior Approval Required: All returns and warranty claims must be authorized via email before being shipped back. Unapproved returns may not be processed.

  • Exclusions: For hygiene and safety reasons, we cannot accept returns or exchanges on items that have been opened, used, or physically damaged due to misuse or accidental drops (unless confirmed to be dead-on-arrival or factory defective).

  • Return Shipping Costs: Customers are responsible for return shipping costs on change-of-mind returns. If the item is confirmed to be faulty or damaged upon arrival, SmokeOz will cover the return shipping cost.

Policy Updates

smokeoz.com reserves the right to amend or update this Returns & Warranty Policy at any time and make the final determination on all return and warranty claims.

Need Help?

Have questions about a return or warranty claim? Reach out to our friendly support team at [email protected] — we’re happy to assist you!