Contact Us

We’re here to help! Whether you have questions about your order, need assistance with a product, or want to learn more about our services, the SmokeOz support team is ready to assist you.

Get in Touch

Email: [email protected]

For order-related inquiries, please include your order number in your email so our team can assist you more efficiently.

How We Can Help

Our customer support team can assist with:

  • Order Status & Tracking – Get updates on your order and shipping information.

  • Account Support – Assistance with account access and sign-in issues.

  • Product Inquiries – Questions about product models, draw counts, availability, and specifications.

  • Returns & Disposal – Information about returns and responsible product disposal.

  • General Questions – Any other inquiries related to our products or services.

Customer Support Hours & Response Time

We aim to respond to all inquiries within one business day, excluding weekends and public holidays.

Company Information

Company Name: Nine Tactics Limited

Registered Address:
ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING,
NO. 2C, ARGYLE STREET,
MONGKOK, KL, HONG KONG