Frequently asked questions

Yes. There is no bulk minimum and no trade account to open. Order a single device or twenty in the same checkout and the per-unit price is the same either way.

You can check out without one. An account is only useful if you want to keep a record of past orders and your addresses in one place.

All prices are shown in Australian dollars. The figure on the product card is the figure you pay at checkout.

Start with puff count, then look at the taste. Puff count tells you roughly how long a device lasts, which is usually the deciding factor between two options at a similar price.

Read it as a way to compare two devices, not as a date on a calendar. The ratings come from the manufacturer, and real-world life depends on how you draw. Long, slow draws empty a device noticeably faster than short ones.

A disposable is a complete single-use device – nothing to refill or recharge. A pod is the replaceable cartridge that fits a reusable device. A kit bundles the device together with its pods, so it is the starting point if you do not already own the hardware.

Yes – if a taste is listed as available on the product page, it is stock we hold. Anything sold out is marked as such.

Anywhere in Australia. We do not ship outside Australia.

Orders placed before the daily cut-off on a business day are packed and handed to the courier the same day. Orders placed on weekends or public holidays are processed on the next business day.

Once your parcel leaves the warehouse we email you a tracking link, so you can follow it through to delivery.

Possibly. The courier may ask for identification on delivery. Keep your ID handy, since the parcel cannot be handed over if the recipient cannot verify they are 21 or older. More detail is on our shipping page.

Yes, if the product is still unopened and sealed, and you tell us within 14 days of delivery. We refund your original payment method once we have checked the item. Return shipping is your cost in this case.

Email us within 30 days of delivery with your order number and what is going wrong. We will send a return label, inspect the item, and then send a replacement or refund you – whichever you prefer. Return shipping is on us when the fault is confirmed.

Not for a change of mind. These are products you put in your mouth, so an unsealed device cannot be resold or returned to stock. If the device is faulty, that is a different case – see above.

Adults aged 21 and over. Age is verified at checkout before an order is accepted, and the courier may check identification again on delivery.

The parcel comes back to us. Email us with your order number and we will work out the next step with you.